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The Experience

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Pre-Surgery — Teaching Patients What They Need To Know

Once the need for joint replacement has been ascertained, patients are introduced to Joint University at their physician’s office and in pre-operative education classes. Here, physicians, the Joint University coordinator and care team members use videos, wall diagrams, brochures and patient guidebooks to teach patients what the surgery is all about, how it will impact them, and what their role will be in their own recovery. Every attempt is made to set realistic expectations, put patients at ease and improve their level of confidence.

Joint University Care Coordinator

The Joint University care coordinator plays a very special role in the process. He or she is the link between the patient, the physician, and Weiss. In charge of Joint University’s daily operations, the care coordinator takes the lead in guiding the patient through the orchestrated process that begins in the surgeon’s office. Thanks to this process, patients and their families find they are active participants in the joint replacement and on a team with a common goal: recapturing the patient’s quality of life.

Patient Guidebook

A Patient Guidebook, which patients receive at their physician's office, is an important tool, providing key patient information and answering many patient questions. The Guidebook provides specific instructions issued by the surgeon and the Joint University care team. It covers what patients should do and should expect before surgery, while in the hospital, during the stay at Joint University, and after discharge.

Patients are instructed to bring the Guidebook to the hospital and to Joint University to keep vital information at their fingertips. It is also a tool clinicians use to document patient progress during rehabilitation.

Preparing Yourself and Your Home for Surgery
A Caregiver's Guide for the Joint Replacement Patient at Home

Joint University Coach

An integral component of the Joint University is having patients select a friend or family member to function as their coach. Coaches are trained throughout the entire process, side by side with patients. They provide moral support and encouragement every step of the way, contributing to rapid recovery.


Pre-operative Class

The Joint University care team offers a two-hour pre-operative class in which patients and their coaches are instructed on pre-operative needs, introduced to the daily routine that will be expected of them on the unit, and taught some pre-conditioning (strengthening) exercises to start before surgery in order to improve their outcomes. Discharge planning and preparing the home for safety, comfort, and recovery of the patient are also covered here. The Joint University care team addresses many other pertinent issues, such as performing post-surgery strengthening exercises, dealing with post-operative complications, and bringing in assistive devices for the home.

On Campus: Post-Surgery

The Joint University campus, where patients stay after surgery, is located on the 4th floor of Weiss Memorial Hospital in a fully remodeled space. All patient rooms are private and most overlook Lake Michigan, providing hip and knee replacement surgical patients an environment that is pleasant and conducive to healing. All group therapy, lunches, and other activities take place on this special unit, led by a dedicated care team chosen for their expertise and motivational skills.

Standardized Processes

Important for efficiency, standardized processes-orders, protocols and daily patient routine — assist the team in delivering all aspects of care in organized, anticipated incremental steps while creating a supportive environment based on teamwork.


Campus Activities

Activities include group physical therapy twice a day in the campus gym and a group lunch for patients, their families, and staff. Patients and their families benefit from each other’s camaraderie and support, which promote faster healing and eliminate the "fear factor" associated with rehabilitation.


Daily Campus Newsletter

Each day, a different newsletter is delivered to patients’ rooms, providing patients with a list of daily activities, expectations, and tips on caring for their new joints.


Class Schedule

Day One
To assure faster recovery and better future mobility, it is vitally important that patients begin rehabilitation as quickly as possible. Consequently, patients--already well prepared to begin the process--rise at 5:00 a.m., the day after surgery, dress in casual clothing, and undergo their physical therapy evaluation as early as 7:00 a.m. They begin group physical therapy in the afternoon with a series of pumps, extensions, and squeezes in a slow-paced aerobics class they can do in their orthopedic chairs. Family members and caregivers are encouraged to participate in these therapy sessions. This shared experience builds confidence and a support system, which contribute to successful outcomes. Coaches, whether spouses, significant others, or friends, help "cheer lead" patients to rapid recovery.

Days Two and Three
Group physical therapy continues twice a day, and coaches become deeply involved in the treatment. The group activities lend to a friendly competitive environment; patients, in trying to win over one another, score big wins for themselves. The competition continues outside of group therapy as patients try to walk further than their teammates each day. A "Walk Chicago" ambulation board prominently displayed in a group area gives patients the opportunity to record their progress.

When patients and their coaches attend the discharge planning class, nursing and the rehab care team educates them on post-op care. Patients and coaches are given a home exercise program designed to augment the strengthening and healing process. The discharge goal of Joint University is to have patients go directly home on post-operative day three and receive outpatient physical therapy.

Post-Graduate Work
Weiss’ relationship with Joint University patients continues long after discharge. Continuing patient callbacks give Joint University staff the opportunity to monitor each patient’s progress to assure the A+ patient experience continues long after the patient has left the campus. Continuous improvement is a goal at Joint University, and the measurement of patient outcomes is integral to our success as well as theirs.


Class Reunions

Monthly reunion luncheons, a unique feature, give Joint University alumni an opportunity to reconnect with each other and share their progress.