Insurance & Financial Support
Regardless of background or finances, we will be here to care for you with kindness and compassion.
We’re Here For You
Understanding the financial side of your visit to Weiss Memorial Hospital is important. As a courtesy to patients, we’ll submit bills to your insurance provider and do everything possible to expedite claims. It may be necessary to contact your insurance company to supply additional information for claims processing or to expedite payment. Remember that your policy is a contract between you and your insurance company, and you are ultimately responsible for payment of your hospital bill. Weiss accepts a variety of insurance, offers a payment plan agreement and a financial assistance program for those in need.
Understanding Your Bill
The bill you’ll receive reflects services provided during your hospital stay or outpatient service. Charges are from two categories: basic daily rate (room, meals, nursing care, housekeeping, telephone) and special services (X-rays, laboratory tests).
You’ll likely receive two separate bills for care received at Weiss: one for hospital care, the other for doctor services. Pathologists, radiologists, cardiologists, anesthesiologists, and other specialists are legally required to submit separate bills. Because of this and certain tests or treatments, you may receive bills from doctors you did not see in person. These bills are for services by these doctors in diagnosing and interpreting test results while you were a patient.
If you have questions about your bill or need further explanation about any charges or coverage, feel free to call our Patient Financial Services department at (562) 968-5600.
Weiss Memorial Hospital accepts a wide variety of health insurance types and plans. The coverage and conditions of payment for each plan vary. Refer to your specific insurance carrier for the coverage, deductibles, coinsurance, and other conditions of payment.
Within 30 days of your insurance paying their portion of your bill, you’ll receive a statement indicating the patient balance. This balance is due within 30 days of your billing date. This also applies to any charges still unpaid by your insurance after 60 days. Payments can be made by cash, check, or credit card (MasterCard, Visa, Discover, or American Express) in person, by mail, or online.
We understand that medical bills can start to add up for you or a family member. Our Payment Plan Agreements provide flexibility and affordability to pay the costs for treatments and procedures that are either unexpected or planned – either elective or required.
As part of our commitment to serving our community, Weiss Memorial Hospital provides financial assistance to patients who are in financial need and meet certain requirements.
Pay Your Bill Online
Pay your bill online using our secure on-line bill pay. If you need assistance, please call (800) 404-6627, Monday through Friday, 9:00 am – 7:00 pm CST.
If you have questions about your bill or need further explanation about any charges or coverage, please call Patient Financial Services.